Useful information
We have extensive experience working with various companies and are ready to share it.
This page contains the most frequently asked questions about launching
of your taxi service and answers to them.
How to open a taxi service?
If you are asking this question and you got to our page, consider that the answer has already been found! Our specialists will give free advice on all issues of organizing a new taxi service!
Let's consider the main stages
1. First of all, you need to study the taxi market in the city where you plan to open it.
2. The new service must be registered as a legal entity. Therefore, it is necessary to issue a FOP or LLC.
3. Next, the issue with the premises for the office and control room should be resolved. If orders from customers will be accepted only through a mobile application (similar to UBER, Uklon), you can do without an office.
4. Prepare advertising numbers for customers to call a taxi and develop their own website.
5. Purchase or rent Express Soft software for taxi service automation.
6. Prepare and install the necessary equipment for work.
7. Invite dispatchers to work and train them to work with Express Soft. Dispatchers are needed to take orders by phone.
8. Add job vacancies for drivers on specialized sites and local job search publications.
9. Launch advertising to attract customers.
Why study the taxi market?
To occupy your niche. The strategy of developing a new service directly depends on the size of the city and the activity of competitors. Only after studying the market, you can plan advertising campaigns that are optimal for you.
In small and medium-sized cities there is no great competition, significant financial investments in advertising will not be needed.
The situation is quite different with big cities, where taxi services have been operating for a long time, customers know the numbers, and have been using their mobile applications for a long time. It will take a lot of effort to get your client base here. Advertising on the Internet and your own website, connecting the taxi service to the order exchange service and much, much more.
Why do you need a taxi app?
Nowadays, speed and quality win in everything.
A person will not contact a taxi service again, where he had to talk to the dispatcher for a long time, clarify: when and which car will come to pick him up, and then wait for him for a long time. No.
Express Soft automates most of the dispatcher's work, starting from autofilling the fields in the order card to transmitting the order to the air, choosing the optimal car, assigning the order to the driver, notifying the client via SMS, etc. Thus, allowing the dispatcher to process more orders per unit of time.
In addition, powerful analytical tools are configured in Express Soft, which allow the manager to monitor the work of the service, monitor individual indicators of employees, etc.
If you want to open a taxi dispatch service and you need help, contact us. We will help to conduct an analysis of the taxi market in the desired city, recommend or prepare the necessary equipment and software ourselves, train personnel to work with the Express Soft program and, if necessary, give recommendations on conducting advertising campaigns.
We are waiting for your call.
067-893-44-62
Let's consider the main stages
1. First of all, you need to study the taxi market in the city where you plan to open it.
2. The new service must be registered as a legal entity. Therefore, it is necessary to issue a FOP or LLC.
3. Next, the issue with the premises for the office and control room should be resolved. If orders from customers will be accepted only through a mobile application (similar to UBER, Uklon), you can do without an office.
4. Prepare advertising numbers for customers to call a taxi and develop their own website.
5. Purchase or rent Express Soft software for taxi service automation.
6. Prepare and install the necessary equipment for work.
7. Invite dispatchers to work and train them to work with Express Soft. Dispatchers are needed to take orders by phone.
8. Add job vacancies for drivers on specialized sites and local job search publications.
9. Launch advertising to attract customers.
Why study the taxi market?
To occupy your niche. The strategy of developing a new service directly depends on the size of the city and the activity of competitors. Only after studying the market, you can plan advertising campaigns that are optimal for you.
In small and medium-sized cities there is no great competition, significant financial investments in advertising will not be needed.
The situation is quite different with big cities, where taxi services have been operating for a long time, customers know the numbers, and have been using their mobile applications for a long time. It will take a lot of effort to get your client base here. Advertising on the Internet and your own website, connecting the taxi service to the order exchange service and much, much more.
Why do you need a taxi app?
Nowadays, speed and quality win in everything.
A person will not contact a taxi service again, where he had to talk to the dispatcher for a long time, clarify: when and which car will come to pick him up, and then wait for him for a long time. No.
Express Soft automates most of the dispatcher's work, starting from autofilling the fields in the order card to transmitting the order to the air, choosing the optimal car, assigning the order to the driver, notifying the client via SMS, etc. Thus, allowing the dispatcher to process more orders per unit of time.
In addition, powerful analytical tools are configured in Express Soft, which allow the manager to monitor the work of the service, monitor individual indicators of employees, etc.
If you want to open a taxi dispatch service and you need help, contact us. We will help to conduct an analysis of the taxi market in the desired city, recommend or prepare the necessary equipment and software ourselves, train personnel to work with the Express Soft program and, if necessary, give recommendations on conducting advertising campaigns.
We are waiting for your call.
067-893-44-62
What do you need to get started?
$19 and a computer. But seriously, Express Soft is a set of tools that automate the work of taxis of any level. You decide what you need at this stage of the development of your service.< br>
To work with the dispatcher program:
- Computer with Windows operating system.
- Access to the Internet.
To work with cloud IP telephony:
- GSM gateway for connecting SIM cards of mobile operators.
- A headset (headphones with a microphone) or a landline IP phone.
To work with the dispatcher program:
- Computer with Windows operating system.
- Access to the Internet.
To work with cloud IP telephony:
- GSM gateway for connecting SIM cards of mobile operators.
- A headset (headphones with a microphone) or a landline IP phone.
Computer system requirements:
Program rental. Choosing a tariff plan with rental, you do not need to think about buying expensive equipment, hire specialists for its maintenance and think about ensuring that the equipment is supplied with electricity. The cloud solution from Express Soft is profitable, fast, and reliable.
1. A server for the program is not required.
2. Server for telephony is not required.
3. Computer for staff:
- Processor - Intel Celeron, Pentium and higher (or AMD equivalent).
- RAM – at least 4GB.
- Storage device - SSD, with a volume of at least 120GB.
- Operating system - Windows 11, Windows 10.
The servers of our cloud system are located in Germany.
Purchasing the program
1. Server for the program:
- Processor – Intel i5, i7 (or AMD equivalent).
- RAM – DDR4 and newer, with a volume of at least 16GB.
- Drive – Samsung 970 EVO/PRO M.2 SSD. and newer, the volume is not less than 512GB.
- Add. drive - HDD 7200 revolutions, 64MB memory cache, volume from 500GB, or SSD.
- Operating system – Windows Server 2019, Windows Server 2016.
2. Server for IP telephony:
- Processor – Intel Pentium G6400 or higher.
- RAM – DDR4 and newer, with a volume of at least 8GB.
- Drive – Samsung 970 EVO/PRO M.2 SSD. and newer, the volume is not less than 512GB.
- Add. HDD drive 7200 revolutions, 64MB memory cache, volume from 500GB, or SSD.
- Operating system – Linux Fedora Server (x64).
3. Computer for staff:
- Processor – Intel Celeron, Pentium and higher (or AMD equivalent).
- RAM – at least 4GB.
- Storage device – SSD, with a volume of at least 120GB.
- Operating system – Windows 11, Windows 10.
1. A server for the program is not required.
2. Server for telephony is not required.
3. Computer for staff:
- Processor - Intel Celeron, Pentium and higher (or AMD equivalent).
- RAM – at least 4GB.
- Storage device - SSD, with a volume of at least 120GB.
- Operating system - Windows 11, Windows 10.
The servers of our cloud system are located in Germany.
Purchasing the program
1. Server for the program:
- Processor – Intel i5, i7 (or AMD equivalent).
- RAM – DDR4 and newer, with a volume of at least 16GB.
- Drive – Samsung 970 EVO/PRO M.2 SSD. and newer, the volume is not less than 512GB.
- Add. drive - HDD 7200 revolutions, 64MB memory cache, volume from 500GB, or SSD.
- Operating system – Windows Server 2019, Windows Server 2016.
2. Server for IP telephony:
- Processor – Intel Pentium G6400 or higher.
- RAM – DDR4 and newer, with a volume of at least 8GB.
- Drive – Samsung 970 EVO/PRO M.2 SSD. and newer, the volume is not less than 512GB.
- Add. HDD drive 7200 revolutions, 64MB memory cache, volume from 500GB, or SSD.
- Operating system – Linux Fedora Server (x64).
3. Computer for staff:
- Processor – Intel Celeron, Pentium and higher (or AMD equivalent).
- RAM – at least 4GB.
- Storage device – SSD, with a volume of at least 120GB.
- Operating system – Windows 11, Windows 10.
What is IP telephony?
No modern business can do without communication. Whether it is a small office for twenty people or an online store where calls arrive every minute.
To ensure uninterrupted communication, both within the office and between the company and the client, you need to connect IP telephony. IP telephony is calls over the Internet Protocol. Modern technologies are developing every day, including IP telephony. It is possible that soon IP telephony will displace ordinary telephone communication from the business due to its simple configuration, security and high quality of communication. How does IP telephony work? If in the case of traditional communication, voice signals are transmitted over telephone lines, then in the case of IP telephony, compressed data packets enter the global network and are transmitted based on a certain address. That is, the client uses the phone and the Internet at the same time. Using IP telephony services, you can send a voice message to any point on Earth without overpaying for communication.
To ensure uninterrupted communication, both within the office and between the company and the client, you need to connect IP telephony. IP telephony is calls over the Internet Protocol. Modern technologies are developing every day, including IP telephony. It is possible that soon IP telephony will displace ordinary telephone communication from the business due to its simple configuration, security and high quality of communication. How does IP telephony work? If in the case of traditional communication, voice signals are transmitted over telephone lines, then in the case of IP telephony, compressed data packets enter the global network and are transmitted based on a certain address. That is, the client uses the phone and the Internet at the same time. Using IP telephony services, you can send a voice message to any point on Earth without overpaying for communication.
What is cloud IP telephony?
Cloud PBX is a service for companies that replaces physical office mini PBX and call center.
The essence of the service is that the client gets access to use the IP-PBX, which is located at the provider. That is, for this, the company does not need to lay telephone lines and buy special equipment that will take up space in the office.
A cloud PBX is in no way inferior to a regular IP PBX. There is a multi-channel number, call forwarding, an auto-informer, an address book and many other functions. That is, without buying additional equipment, you choose an affordable and convenient solution for communicating with customers.
The main advantages of Cloud PBX:
- fast connection,
- cost reduction,
- lack of wires and equipment,
- unification of offices and remote employees,
- no geographical reference.
The essence of the service is that the client gets access to use the IP-PBX, which is located at the provider. That is, for this, the company does not need to lay telephone lines and buy special equipment that will take up space in the office.
A cloud PBX is in no way inferior to a regular IP PBX. There is a multi-channel number, call forwarding, an auto-informer, an address book and many other functions. That is, without buying additional equipment, you choose an affordable and convenient solution for communicating with customers.
The main advantages of Cloud PBX:
- fast connection,
- cost reduction,
- lack of wires and equipment,
- unification of offices and remote employees,
- no geographical reference.
Selection of GSM gateways for IP telephony
A GSM gateway is used to connect a SIM card to IP telephony.
A GSM gateway is the equipment into which your SIM card is placed to convert the GSM (mobile) signal to VoIP (Internet).
The choice of the gateway depends on the functional requirements. For taxi services and work with a large number of customers, it is recommended to consider multi-channel VOIP-GSM gateways.
Pay attention to models from the following manufacturers:
The choice of the gateway depends on the functional requirements. For taxi services and work with a large number of customers, it is recommended to consider multi-channel VOIP-GSM gateways.
Pay attention to models from the following manufacturers:
Hybertone Goip 4 (average price 200 u.o.)
Goip 4 is a modern GSM SIP gateway for 4 channels with the possibility of installing from 1 to 4 SIM cards for processing incoming and outgoing calls. Convenient and flexible configuration allows you to use the gateway to save call costs.
In terms of functionality, the device is not inferior to more expensive models, while the payback period for such an investment is short. Goip devices work stably on all available GSM frequencies of Ukrainian operators.
In terms of functionality, the device is not inferior to more expensive models, while the payback period for such an investment is short. Goip devices work stably on all available GSM frequencies of Ukrainian operators.
OpenVox VS-GW1202-4G (average price 500 u.o.)
High-quality GSM gateway for 4 SIM cards with the possibility of expansion to 8 on the Asterisk platform. Allows the use of up to 8 SIM cards at the same time, support for changing IMEI, hot swapping for modules and sim cards.
The VoxStack GSM gateway is designed with a network switch on board, which provides the possibility of stacking multiple devices when expanding. The gateway also supports sending and receiving SMS, mass SMS sending and converting SMS to email.
The VoxStack GSM gateway is designed with a network switch on board, which provides the possibility of stacking multiple devices when expanding. The gateway also supports sending and receiving SMS, mass SMS sending and converting SMS to email.
Dinstar UC2000-VE-4G-B (average price 500 u.o.)
VoIP-GSM-gateway for 4 GSM lines with the possibility of expansion to 6 and 8 lines. It is possible to install boards with support for CDMA networks. Certified in Ukraine, officially supplied and serviced by a service center in Ukraine. The manufacturer gives on gsm -gateway lifetime warranty.
Compared to the DWG2000C series products, DWG2000E have significant improvements, not only in software, but also in hardware.
Compared to the DWG2000C series products, DWG2000E have significant improvements, not only in software, but also in hardware.
How to connect SMS notification?
SMS informing the client about the delivery of the car allows you to reduce the burden on the operators, because they do not need to call the client back and inform which car will arrive for the order after how long. For clients, this method of informing is the most convenient, they do not need to remember car data In turn, this is additional advertising for the taxi service, the SMS header contains the name of your service and additional information can be placed in the message itself.
You can connect the SMS notification service through providers specializing in SMS mailings completely free of charge, paying only the cost of delivered SMS to the client.
The most popular and stable providers:
Before registration, contact the provider, let them know that you want to connect the SMS notification of customers through the Express Soft program using the SMPP protocol.
You can connect the SMS notification service through providers specializing in SMS mailings completely free of charge, paying only the cost of delivered SMS to the client.
The most popular and stable providers:
Before registration, contact the provider, let them know that you want to connect the SMS notification of customers through the Express Soft program using the SMPP protocol.
How to connect payment terminals?
Payment terminals allow you to accept payment from drivers at any time of the day in automatic mode and without the need to come to the office. As soon as the driver makes a payment at the terminal, his balance will be replenished in the Express Soft program, and the money will go to your company's current account.
To connect the service, it is necessary to conclude an agreement with one or more payment acceptance providers. Connecting to the system is usually free and does not take much time.
The most popular and stable providers:
To conclude a contract, contact the operator for accepting payments, inform that you want to connect the service of replenishing the balance of drivers through the Express Soft program.
To connect the service, it is necessary to conclude an agreement with one or more payment acceptance providers. Connecting to the system is usually free and does not take much time.
The most popular and stable providers:
To conclude a contract, contact the operator for accepting payments, inform that you want to connect the service of replenishing the balance of drivers through the Express Soft program.
Choosing a headset or IP phone
To receive calls to the computer, you need to connect a headset or a landline IP phone.
Pay attention to models from the following manufacturers:
Pay attention to models from the following manufacturers:
Plantronics Audio 310 slim pack (average price 20 u.o.)
Plantronics Audio 310 slim pack headphones with a microphone are intended for use in Internet telephony where there is a need for impeccably clear sound. Thanks to these headphones, it is possible to realistically transmit exceptionally clear sound. The headphone speaker is universal and can be placed both on the right and and on the left ear.The microphone is adjustable and equipped with a noise canceling function.
Products from the manufacturer Plantronics are known for their quality, reliability and durability. And although at first glance it seems that you are overpaying for the brand, in fact you save on warranty and service maintenance and repairs.
Products from the manufacturer Plantronics are known for their quality, reliability and durability. And although at first glance it seems that you are overpaying for the brand, in fact you save on warranty and service maintenance and repairs.
Sennheiser PC 2 CHAT (average price 20 u.o.)
The light and comfortable PC 2 Chat mono headset is an ideal solution for Internet telephony. The adjustable headband allows you to choose the desired length for ease of wearing. The microphone with a noise-compensating element on the adjustable holder guarantees speech intelligibility.
- High-quality dynamic headphones guarantee detailed sound - A microphone with a noise compensation element allows you to speak without straining your vocal cords - A light compact headset does not cause discomfort for a long time,
- High-quality dynamic headphones guarantee detailed sound - A microphone with a noise compensation element allows you to speak without straining your vocal cords - A light compact headset does not cause discomfort for a long time,
Grandstream GXP1620 (average price 65 u.o.)
Grandstream GXP1620 is a standard IP phone for small business. The model has 2 lines, 3 XML-programmable context-sensitive keys, HD audio and supports conference mode for up to 3 participants. LCD display with backlight and 132x48 resolution provides a clear picture to view. Additional features such as dual 10/100 Mbps switching ports, multi-language support, electronic switch for Plantronics headsets, call waiting and three-way conferencing make the GXP1620 a high-quality, convenient and reliable IP phone.
